Last updated 14 September 2026
Email support@tresshaircare.com and a person will read it. Tell us what device you are on and what happened, and if a screen looks wrong, a screenshot saves a lot of back and forth.
On your device, and only there. Tress has no account and no server, so there is nothing for us to look up on your behalf — and nothing for anyone else to breach. See the privacy policy.
Your journey is included in your device backup if you have one turned on, so restoring that phone from backup brings it across. There is no cloud copy for us to restore from.
Settings → Delete all my data removes every photograph, entry and setting from the device permanently. Deleting the app does the same.
Subscriptions are billed by Apple or Google, not by us, and are managed in your App Store or Google Play account settings. Cancelling stops the next renewal; access continues until the period you have paid for ends. Refunds are granted by the store you bought from, under that store’s policy.
No. It is a tracking and documentation tool. It does not diagnose conditions, recommend treatments or provide medical advice. Always consult a qualified healthcare professional.